Support
TRAE IDE & SOLO support. Use the following methods to get support when needed.
Report Issues in Trae
Feel free to submit product bugs, feature feedback, and new feature requests directly in Trae IDE. We will resolve issues as quickly as possible to help us better iterate our product.
How to report:
- Click on your profile icon
- Select "Report Issue"
- Submit your report
Community Discussion
Welcome to join our online community to communicate with more users online. You can also get first-hand product updates and event information from the official Trae website in the community.
Community Platforms
- Discord Community - Join our Discord server for real-time discussions
- GitHub - View open source projects and contribute code
Partnership Inquiries
If you have any partnership or other consultation needs, please send an email to feedback@mail.trae.ai. The Trae team will reply as soon as possible after receiving your email.
Best Ways to Get Help
1. In-Product Reporting
- Suitable for: Bug reports, feature requests, product feedback
- Advantages: Directly integrated into the product, includes contextual information
- Response time: Usually fastest
2. Community Support
- Suitable for: Usage questions, best practice sharing, communicating with other users
- Advantages: Community-driven, available 24/7
- Platforms: Discord, GitHub
3. Email Support
- Suitable for: Business partnerships, privacy issues, complex technical problems
- Email: feedback@mail.trae.ai
- Response time: 1-3 business days
Best Practices When Submitting Issues
Information to Include
- Problem Description - Clearly describe the issue you encountered
- Reproduction Steps - Detail how to reproduce the problem
- Expected Behavior - Explain what you expected to happen
- Actual Behavior - Explain what actually happened
- Environment Information - Operating system, Trae version, etc.
- Screenshots/Videos - If applicable, provide visual evidence
Getting Diagnostic Information
For technical support, you may need to provide:
- User ID - For account-related issues
- Session ID - For specific chat session issues
- Log Files - For in-depth technical analysis
For detailed instructions on how to obtain this information, please refer to the Troubleshooting Documentation.
Common Issue Types
Technical Issues
- Installation and setup problems
- Performance and stability issues
- Extension and plugin problems
- Remote development connection issues
Feature Requests
- New feature suggestions
- Existing feature improvements
- User experience optimization
- Integration requests
Account and Billing
- Subscription and billing issues
- Account management
- Permission and access issues