Privacy Policy
Introduction
Welcome to Trae. This privacy policy ("Privacy Policy") explains how we collect, use, share and otherwise process the personal information of users and other individuals in connection with Trae apps, websites, software, and related services (collectively, the "Platform" or "Trae") that link to or reference this Privacy Policy.
Data Controller: The Platform is provided and controlled by SPRING (SG) PTE. LTD., with its registered address at 77 Robinson Road, #06-03, Robinson 77, Singapore 068896 ("we" or "us").
If you have any questions about this Privacy Policy or how we use your personal information, please contact feedback@mail.trae.ai.
What Information We Collect
We collect your information in three ways: Information You Provide, Automatically Collected Information, and Information From Other Sources. More detail is provided below.
Information You Provide
Account Information
We collect information that you provide when you set up, sign-in, or manage your account on the Platform, such as your email address and password.
User Content
We collect any information (including your prompts and any text/code and file uploads) that you choose to input into the Platform, including its AI-chatbot and other features.
Trae IDE: We also collect embeddings and metadata associated with your codebase files. We do this to provide you with codebase indexes, which requires us to temporarily upload your codebase files to our servers to compute embeddings, after which all plaintext code will be permanently deleted. We do not retain your codebase files, which are stored locally on your device.
Trae Plugin: No additional user content; your codebase files are processed and stored on your local (non-Trae) IDE.
Purchase Information
When you make a purchase on the Platform, we collect information about the purchase and payment method.
Voluntary Surveys and Research Information
We collect information you provide if you choose to participate in a survey, research, event, contest, or promotion conducted or sponsored by us.
Information When You Contact Us
When you contact us, we collect the information you send us, such as feedback or inquiries about your use of the Platform, your data subject requests or queries, or information about possible violations of our Terms of Service or other policies.
Automatically Collected Information
Technical Information
We automatically collect certain device and network connection information when you access the Platform, such as:
- Your operating system and IP address
- Device-related information
- Service-related, diagnostic, and performance information
- Crash reports and performance logs
- We automatically assign you a device ID and user ID
Usage Information
We automatically collect information about how you engage with the Platform and associated metadata, including:
- When and how you register and log-in to the Platform
- The duration, timing and frequency of your Platform usage
- Any feedback you give
- AI-generated output
- If you are using Trae Plugin, we also collect information on its contribution statistics to your local IDE projects
Cookies
We use cookies and similar tracking technologies to operate and provide the Platform. To learn more about our use of cookies and other tracking technologies, and how to manage your website privacy settings, please visit our Cookie Policy.
Information From Other Sources
Third-Party Platform Information
We receive information from third-party platforms to provide you with certain integrations and features. For example, if you choose to sign-up or log-in to the Platform using, or link your account to, a third-party service, we may collect information from that service, such as your username, email address, or access token.
Payment and Transaction Fulfillment Provider Information
We receive information about you from payment and transaction fulfillment providers, such as payment confirmation details, and information about the products you purchase.
How We Use Your Information
We use your information to operate, provide, develop, and improve the Platform, including for the following purposes:
Service Provision
- To provide and administer the Platform
- Enable you to browse the website, create and manage your account
- Track your usage and progress
- Develop software using the provided tools
Communication and Support
- To communicate with you and provide user support
- Notify you about changes to the Platform or to our Terms or policies
- Respond to and process your queries, requests, complaints, and feedback
Transaction Processing
- To facilitate your purchases
- Share your information with payment and transaction fulfillment providers
- Work with other service providers to process your orders
Safety and Compliance
- To enforce our Terms and other policies that apply to you
- Review User Content and other information to protect the safety and well-being of our community
Marketing and Promotion
- To promote the Platform through marketing communications, contests, or promotions
Platform Improvement
- To maintain and enhance the Platform
- Analyze usage patterns and user feedback
- Develop new features and services
How We Share Your Information
We may share your information in the following circumstances:
Service Providers
We may share your information with third-party service providers who assist us in operating the Platform and providing services to you.
Legal Requirements
We may disclose your information if required by law or in response to valid legal process.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Consent
We may share your information with your consent or at your direction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Employee training on data protection
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
- Account information: Retained while your account is active
- Usage data: Typically retained for analytical purposes
- Support communications: Retained for customer service purposes
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information:
Access and Portability
- Right to access your personal information
- Right to receive a copy of your data in a portable format
Correction and Deletion
- Right to correct inaccurate information
- Right to request deletion of your personal information
Processing Limitations
- Right to object to certain processing activities
- Right to restrict processing in certain circumstances
Exercising Your Rights
To exercise these rights, please contact us at feedback@mail.trae.ai. We will respond to your request in accordance with applicable law.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
Children's Privacy
The Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Platform and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: feedback@mail.trae.ai
- Address: 77 Robinson Road, #06-03, Robinson 77, Singapore 068896